AMSOIL Australia Returns Policy
Returns & Refunds Policy
We want you to be confident ordering from AMSOIL Australia. If you need to return a product, receive an incorrect item or experience a problem with your order, the information below explains what to do.
AMSOIL Australia offers a 30-day return period for eligible change-of-mind returns. Different conditions apply where an item is faulty, damaged, incorrectly supplied or otherwise covered by the consumer guarantees provided under Australian law.
Please contact us before sending a product back so we can confirm the return details and help ensure your return is processed as quickly as possible.
Change-of-Mind Returns
If you change your mind about a purchase, you may request a return within 30 days of receiving your order, provided the product is eligible for return and remains in its original saleable condition.
To be eligible for a change-of-mind return, the product must:
- Be unused and undamaged
- Be in its original packaging
- Include any accessories, components or documentation originally supplied
- Remain in a condition suitable for resale
- Have all original product seals intact where applicable
For change-of-mind returns, AMSOIL oils, lubricants, fluids, additives and other sealed chemical products cannot be returned once the manufacturer's seal has been broken or the product has been opened.
Approved change-of-mind returns may be exchanged, refunded or issued as store credit as agreed with AMSOIL Australia.
Return Shipping for Change of Mind
Unless otherwise agreed, the customer is responsible for the cost of returning a product where the return is due to a change of mind, incorrect selection or other circumstance that is not the result of a fault or error by AMSOIL Australia.
Products should be packed securely to prevent damage or leakage during transport. We recommend using a tracked delivery service and retaining proof of lodgement until the return has been completed.
Original delivery charges are not ordinarily refundable for change-of-mind returns.
How to Return a Product
Contact Us
Contact AMSOIL Australia before returning the item. Please have your order details and the reason for the return available.
Pack Your Return
Securely package the product, including its original packaging and any accessories or components supplied with it.
Refund or Exchange
Once your return is received and inspected, approved refunds, exchanges or credits are normally processed within 2–6 business days.
Incorrect, Damaged or Faulty Products
If we have supplied the wrong product, an item arrives damaged, or you believe a product is faulty, please contact us as soon as reasonably possible after discovering the problem.
Providing your order number, a description of the issue and photographs where relevant can help us assess the problem and resolve it more quickly.
Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include repair, replacement, refund or another remedy.
Where AMSOIL Australia is responsible for an incorrect, faulty or damaged product, we will arrange or reimburse reasonable return shipping where required.
Unless we advise otherwise, please retain the product, its packaging and any relevant components until your claim has been assessed. We may need the item returned or require additional information to investigate the issue.
Product Selection & Suitability
Lubricants can be highly application-specific. Before ordering, we recommend checking the vehicle or equipment manufacturer's requirements and the relevant AMSOIL product information.
Our online vehicle lookup and product information are provided to assist with product selection. If you are uncertain about an application, contact AMSOIL Australia before opening or using the product.
If we specifically recommend a product for an application after you have provided us with the relevant information, and the product is not suitable for that stated purpose, please contact us so we can assess the matter.
Product Warranties
Products sold by AMSOIL Australia may also be covered by manufacturer warranties or guarantees in addition to your rights under Australian Consumer Law.
Where a warranty claim requires inspection, testing or assessment by the manufacturer or supplier, we may request additional information or arrange for the product to be returned before the claim can be finalised.
Manufacturer warranty terms do not exclude or restrict any consumer guarantees that cannot lawfully be excluded under Australian law.
Australian Consumer Law
Your statutory rights are not limited by this policy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The 30-day period and unopened-product conditions described in our change-of-mind policy do not limit your rights where goods are faulty, unsafe, incorrectly described, not of acceptable quality or otherwise fail to meet a consumer guarantee.
Refund Processing
Once an approved return has been received and inspected, refunds are normally processed within 2–6 business days.
Refunds will generally be made using the original payment method where reasonably practicable. The time taken for funds to appear in your account after we process the refund may depend on your bank or payment provider.
Need to Arrange a Return?
Contact AMSOIL Australia before sending your product back and we'll help you through the return process.
Phone: (02) 9764 5554
Monday – Friday, 8:30am – 5:00pm
Alternatively, use our online contact form.
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