WHAT IF I NEED TO RETURN AN ITEM?
You have 30 days to return items for an exchange, refund, or store credit. If the AMSOIL product supplied does suit the intended purpose as outlined on our website, we will happily provide a full refund.
AMSOIL OIL PRODUCTS CANNOT BE RETURNED IF THE PACKAGING SEAL IS BROKEN.
We can only accept returns for items that are unused, undamaged, and in original packaging.
We may not pay for return shipping if you are returning an item due to change of mind. All returns will be processed within 2-6 business days.
THREE EASY STEPS TO RETURN A PRODUCT
STEP 1: LET US KNOW
Give our friendly staff a call on 02 9764 5554
Monday to Friday between 8.30am and 5.00pm.
STEP 2: SEND YOU ITEM BACK
Securely place the item back in the packaging your item was delivered in,
making sure that all accessories are included with the item
STEP 3: GET YOUR REFUND / EXCHANGE
Once we have received your return we will process the exchange, refund,
or credit within 2-6 business days.
Unless otherwise stated on the Site, all AMSOIL products sold by ACTIVE AUTO SPORTIQUE (AAS) are sold under the manufacturer’s warranty and conditions from the date of purchase.
Replacement products or refund (including shipping) will be provided by AAS where:
a) The product is faulty or not of acceptable quality; or
b) The product is not fit for its intended purpose; or
c) The product does not match the sample or the OzMotorSport descriptions; or
d) The product was damaged during delivery; and
e) You can provide proof of purchase with the OzMotorSport receipt
Replacement product or refund will only be completed upon receipt and inspection of items that are deemed faulty or incorrectly supplied.
Where a warranty fault has been recognised and accepted by us, shipping expenses will be refunded. For any replacements where the shipping expense is being covered by AAS, the original shipping address will be used
Exchanges will only be provided on products that are clean, unused and in a saleable condition. This means that the product must be in its original packaging, including manuals and all accessories, and the product(s) is unopened, unused and in its original condition.
All AMSOIL OIL PRODUCTS CANNOT BE RETURNED IF THE PACKAGING SEAL IS BROKEN.
If you receive an incorrect or faulty product please contact us within 30 days of delivery using our contact us form or calling 02 9764 5554