AMSOIL Australia
Privacy Policy
We respect your privacy and are committed to handling personal information responsibly, transparently and in accordance with applicable Australian law.
This Privacy Policy explains how AMSOIL Australia collects, uses, stores and discloses personal information when you use our website, place an order, contact us, create an account or otherwise interact with us.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles.
Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Your name and contact details, including email address and telephone number
- Billing and delivery addresses
- Account login and customer profile information
- Order history, product purchases and transaction details
- Trade, wholesale or business information where relevant
- Vehicle, equipment or application information you provide when requesting product advice
- Communications you send to us, including contact-form enquiries and email correspondence
- Marketing preferences and newsletter subscriptions
- Website usage information, including browser, device, IP address and browsing activity
We generally collect personal information directly from you when you place an order, create an account, subscribe to communications, contact us or otherwise provide information through the website.
How We Use Personal Information
We may use personal information for purposes including:
- Processing, fulfilling and delivering orders
- Providing customer service and responding to enquiries
- Providing product or application assistance
- Managing customer, trade and wholesale accounts
- Processing payments and preventing fraudulent transactions
- Maintaining business, accounting and taxation records
- Improving our website, catalogue, products and services
- Communicating important information about orders, accounts or services
- Sending marketing communications where you have subscribed or where otherwise permitted by law
- Complying with legal and regulatory obligations
Payments and Financial Information
Payments made through the AMSOIL Australia website may be processed by third-party payment service providers.
We do not ordinarily store complete payment-card details ourselves. Payment information may instead be collected and processed securely by the relevant payment provider in accordance with its own privacy and security practices.
Where payment services such as credit card processing or buy-now-pay-later services are offered, information necessary to complete the transaction may be provided directly to those service providers.
Disclosure to Service Providers
We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Payment processors and financial service providers
- Freight, courier and postal providers
- Ecommerce, website hosting and technology providers
- Email and marketing service providers
- Analytics and website-performance providers
- Professional advisers such as accountants, legal advisers and auditors
- Government authorities or regulators where required by law
We do not sell personal information to third parties.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyse website traffic and improve the customer experience.
Cookies may also be used by third-party services integrated with the website, including analytics, advertising or payment services.
Most web browsers allow you to control or disable cookies through their settings. Disabling some cookies may affect the functionality of parts of the website.
Marketing Communications
If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you information about products, promotions, technical content or other AMSOIL Australia news.
You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the communication or by contacting us.
Transactional communications relating to an order, account or customer-service enquiry are separate from marketing communications and may still be sent where necessary.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include physical, electronic and administrative safeguards, secure website infrastructure and access controls appropriate to the information being handled.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before providing access to personal information. In some circumstances, access may be restricted where permitted or required by law.
Retention of Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records and meeting legal, taxation and accounting obligations.
When information is no longer required, we may take reasonable steps to destroy or de-identify it, subject to any legal requirements requiring continued retention.
Third-Party Websites
Our website may contain links to websites operated by third parties, including product, payment, freight or information services.
We are not responsible for the privacy practices or content of third-party websites. You should review the privacy policy of any external website before providing personal information to it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal obligations or privacy practices.
The current version will be published on this page.
Privacy Enquiries and Complaints
If you have a question about this Privacy Policy, believe information we hold about you is incorrect, or wish to raise a privacy concern, please contact us using the details below.
We will review privacy enquiries and complaints and aim to respond within a reasonable period.
Nothing in this policy limits any rights or remedies available to you under applicable Australian privacy law.
